Evaluations within a Journey Application that return a Manual Review outcome can be reviewed via the Alloy dashboard or the API. This article documents how to manually review an evaluation within a Journey Application from the Alloy dashboard.
Within the Application Queue, select a Journey Application in the "Application Review" status.
Within the Journey Application, select an Evaluation along the left panel showing a "Manual Review" outcome.
Click the Assign button in the upper right corner to assign the Journey Application, then select an agent from the drop-down list.
As the assigned agent, click the Review button under the selected Evaluation on the left side of the page.
In the Review modal, select an Outcome of Review, a Reason, add any Notes, then click Submit.
In the confirmation modal, click Submit, or Edit to make changes.
Note the following in the screenshot below:
Once the Initial Fraud Check evaluation was reviewed, the rest of the evaluations in the “persons” branch of the Journey were executed.
The overall application Status is Approved because all evaluations for both entities within the Journey Application were approved.
See the Journeys Reconciliation Logic article for details on overall Journey Application decisioning when multiple entities are included.