What is Case Management?

In Alloy, Case Management is a queue that houses all cases generated on the entity. A dashboard is used to review transactions and act on all alerted behavior with the ability to add notes, attach documents, assign cases to agents or teams, change statuses, and escalate while maintaining an audit trail of all activity.

With Alloy's case management system, your organization can monitor transactions, act on flagged suspicious activity, and complete regulatory filings. Different institutions and organizations use different types of case management, so it is customizable (e.g., customizing change status, reasons, outcomes, etc.)

How does Alloy's Case Management work?

With flexible queues, automatic assignment capabilities, and customizable filters, cases can be quickly triaged to the appropriate fraud, AML, or risk function for review. Teams have direct insight into the entity's full activity history and are empowered to make informed decisions efficiently. Streamline due diligence, control fraud risk, and meet compliance demands from a single intuitive interface.

How Alloy can help:

• Alerts can be configured to fit your organization's risk policies.
• Aggregated entity-level view of suspicious activity allows a holistic view of a customer's risk profile.
• Logs of all decisions associated with the case are maintained for a comprehensive and transparent audit trail.
• Cases are assigned automatically to agents based on predefined criteria.
• Entity and transaction details are pre-populated in Alloy so that your organization can easily meet regulatory obligations and aggregate and export suspicious activity data.
• Actions in response to alerts using webhooks can freeze/unfreeze accounts and pause/unpause transactions (transaction interdiction)  from a single screen.