To access the Agents Settings page, click the symbol (located upper left) to expand the dashboard menu, and then click Setting. After navigating to the Settings page, click on Agents:
From the Agents Settings page, select an agent by hovering your cursor in its section (the agent’s section will be highlighted in gray when selected):
Click on the highlighted area to expand and reveal the selected agent’s permissions settings:
Click the dropdown menu under Role, then select the role that will be assigned to the agent:
Once a role has been assigned to an agent, their permissions will be updated instantly. Previous permissions assigned to that agent will be overwritten by the role’s permissions.