Reason Code Groups - What Are They, How They Are Created, and How They Can Be Used in Decisioning

Reason Codes are metadata returned by some Data Providers, which can provide further context on an Evaluation and, in some cases, how it influenced a decision.

Reason Code groups can be used in decisioning to configure the workflow to stop applications from being auto-approved, sent to Manual Review.

You can create them by going to the Settings in the sidebar - Click the cog icon for Settings, then click Reason Codes within the settings menu. 

Then click the Add New Group Button to add a new Reason Code group.

After you name your Reason Code Group, click Add. You can always edit the name later.

From here, you can add whatever codes you want to the group, but be sure to choose reason codes that factor into the decision process (e.g phone or email verification). 

You can decide which Reason Codes to add to a Group (new Group or existing), by referencing the Evaluation summary. In the Evaluation summary, there are Returned Reason Codes. A Returned Reason Code is one that the Data Provider returned for the evaluation and was used in the decisioning. An Extraneous Reason Code is one that was returned by the Data Provider but was not used in decisioning. Therefore it’s just as important for a customer to check the Extraneous Reason Code in the Evaluation summary.