Review Reasons Settings: Overview

Review Reasons allow you to add detailed Outcomes used for Manual Reviews.

Note: You must have the permission, “Agent can create new Review Reasons” to complete these steps.

1. Go to Settings > Review Reasons
2. Click Add Review Reason to create a new reason. 
3. Click the 3-vertical-dots menu to see the option to edit an existing reason or delete it. You can edit the name, outcome, and description.

 Approved and Denied are standard outcomes to create. You can also add any additional custom Reasons for any other business needs.