Review Reasons allow you to add detailed Outcomes used for Manual Reviews.
Note: You must have the permission, “Agent can create new Review Reasons” to complete these steps.
- Go to Settings > Review Reasons
- Enter Review Reason
- Select an optional Outcome from the dropdown
- Add any default notes (optional)
- Click Create
Approved and Denied are standard outcomes to create. You can also add any additional custom Reasons for any other business needs.