Irina Gorelik

In an effort to enhance the Identity Verification (IDV) process, Vouched is introducing a new data requirement that will soon mandate the inclusion of mobile phone numbers in its system. To ensure ...

At Alloy, we are dedicated to providing customer support during our regular business hours, which are: Monday to Friday from 8 am to 8 pm Eastern Time. However, we understand that some issues requi...

Cases are summary of alerts generated on an entity. A case requires agents to investigate historical activities on account to determine whether it is suspicious or not. Since a case is defined on t...

Alloy dashboard includes a function for exporting all dashboard agent role permissions into a .csv file. The .csv export will include a list of all Alloy dashboard permissions, broken down by categ...

A Case Type is a category of case (e.g. Compliance vs Fraud). You can use this to create distinguished queues for agent to review, as well as generating multiple cases under the same entity when th...

Once a transaction is evaluated through the Workflow, you can assign an agent for case review within the Case Management tool. The agent can then submit a change of status for the transaction or ac...

Transaction Parties Beneficiary - The party that is on the receiving end of a transaction. Entity - An individual, business, or group whose activity is being evaluated. Counterparty - The opposite...

A Case Status represents the different stages of a case. The initial status may be determined by the Workflow outcome, but a case status can be changed afterwards manually. This article will cover ...

Within the Alloy schema of a transaction, there are two main Alloy concepts: Source and Destination. Understanding these two concepts will be essential for effective transaction management. This ar...

A Case is a record in Alloy that represents a single or a group of evaluations that triggered an alert under a single entity for a specific Case Type. A case is created when the entity does not hav...