Overview
The Trust Portal is a centralized resource that provides customers, prospects, partners, and auditors with access to our security, compliance, privacy, and risk management documentation. It enables stakeholders to review our security posture, compliance certifications, policies, and other trust-related materials in a secure and efficient manner.
The Trust Portal helps streamline security reviews and due diligence processes by making commonly requested documentation readily available.
What You Can Find in the Trust Portal
Security certifications and audit reports (e.g., SOC 2, ISO 27001)
Compliance documentation
Security and privacy policies
Penetration testing summaries
Business continuity and disaster recovery information
Data protection and privacy documentation
Security questionnaires and responses
Infrastructure and security program overviews
Access to specific documents may require approval or acceptance of a non-disclosure agreement (NDA).
How to Access the Trust Portal
Navigate to the Trust Portal at https://trust.alloy.com/.
Select Request Access or Regain Access if you have not previously accessed the portal.
Enter your business email address.
If you are completing due diligence on behalf of a financial institution, you will need to provide a Letter of Authorization to [email protected].
Once approved, you will receive an email with instructions to access the portal.
Requesting Additional Documents
Not all documentation may be found through the Trust Portal. If you cannot locate a specific document or have a request for a security questionnaire, submit a request to the Alloy Support team and provide details about the documentation you need and the deadline for the request.
Troubleshooting Access Issues
I did not receive the access email
Check your spam or junk folder.
Verify that you entered the correct email address.
Request that the invitation be resent.
My access request is still pending
Approval times may vary based on document sensitivity and internal review requirements. Most access requests are approved within 1 business day.
Contact your account representative for an update.
I cannot download a document
Ensure you have approved access to the Trust Portal.
Confirm that any required NDA has been accepted.
Contact support if the issue persists.