General
Handy information on general topics.
19 articles
- Why Fraud Scores May Differ for the Same PersonLearn why fraud scores may vary across applications or transactions, how differences in submitted data and risk signals affect results, and how to investigate score variations using risk components, reason…
- What is the Alloy Trust Portal?An article describing what is contained in the Alloy Trust Portal, and how to access it.
- How to Request Alloy’s Audited Financial StatementsAn article describing how to request Alloy's audited financial statements, as well as when new statements are expected to be available.
- What does a branch key error mean when running a Journey batch test?
- Why IP Addresses May Resolve to Different Locations
- When are the new SOC 2 Type 2 documents available?Learn how to access Alloy’s latest SOC 2 Type 2 report through the Trust Portal and request a bridge letter when needed.
- Resetting MFA and Troubleshooting Authentication CodesLearn how organization administrators can reset MFA and troubleshoot authentication-code issues so users can securely re-enroll with an authenticator app or SMS.
- Why was my webhook disabled?
- Requesting Deletion of an Incorrect Document
- Classified and Unclassified Reason CodesLearn how classified and unclassified reason codes differ and how classification affects workflow decisioning and evaluation outcomes.
- Missing or Delayed Automated Report File
- What is an Outcome Reason?Learn how outcome reasons explain Workflow decisions, pass context to downstream Workflows, and provide structured decision data.
- Document Verification: Routing Expired IDs to Manual Review
- Evaluation and Journey Application Response TimesLearn about Alloy’s typical Evaluation and Journey Application response times as well as common causes of delays.
- Understanding API Rate Limits
- Understanding Alloy SandboxLearn how Alloy Sandbox supports testing without making live third-party vendor calls or incurring vendor charges.
- Fraud Attack Radar
- How to Simulate an Asynchronous Service in SandboxLearn how to simulate asynchronous service behavior in Alloy Sandbox using a mock webhook callback.
- What documents are available in the Trust Portal?Learn how to request access to Alloy’s Trust Portal and find Standard Due Diligence documents, including SOC reports, security policies, business continuity materials, compliance certifications, insurance documentation, and SIG questionnaires.