If an incorrect or unintended document was uploaded to an application, such as a Military ID, contact Alloy Support to request its deletion.
Document deletion is a permanent action and the document cannot be recovered after it’s been deleted.
What to include in your request
When reaching out to Support, the recommended information to provide is:
The document tokens that need to be deleted. Document tokens begin with
D-and can be found on the Entity profile or by viewing the documents from a Journey Application.A brief explanation of why the document should be deleted.
Do not attach or resend sensitive documents unless Support specifically requests them through an approved secure link.
What happens next
Document deletion is handled by Alloy Support and is not currently a self-service action in the dashboard. Once Alloy Support has completed the deletion, you can verify the document has been successfully removed from the Alloy dashboard.