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Document Verification: Routing Expired IDs to Manual Review

Overview

Step-up Document Verification vendors may be able to identify an expired ID while still returning an overall passing result. To prevent these evaluations from being automatically approved, add explicit workflow logic that routes expired IDs to Manual Review.

Configure the workflow

  1. Open the relevant Document Verification workflow.

  2. Create a new action off the data service node.

  3. Build a tag for the expired-ID signal, such as ID Expired.

  4. Configure the tag to trigger when the data vendor returns an expired-ID result. This will depend on the data service you are using and what attributes are available.

  5. Add the ID Expired tag to the criteria that influences any downstream tags or directly add it to your outcome logic.

  6. Workflow outcomes are evaluated from top to bottom, and the first outcome whose criteria are met is selected.

    1. If Approved sits above Manual Review, you would set the logic as “ID Expired is not set” so this tag bypasses the Approved outcome.

    2. If your policy requires all expired IDs to be rejected rather than reviewed, route the expired-ID tag to a Denied outcome instead of Manual Review.

  7. Save and activate the new workflow version.

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