FAQ
FAQ
48 articles
- CSV Export Download Error: “Invalid auth mechanism” (401 Unauthorized)
- Fraud Attack Guidance
- What to do if there is a webhook failure?
- Alloy UI not responding
- Can Sandbox Personas be reused?
- What is an IDA Not Me Notice?
- Will using the Sandbox connect to third party data providers and incur a cost?
- Call or Service demo request
- Can KYC check be done on an Individual Taxpayer Identification Number (ITIN) instead of a Social Security Number (SSN)?
- Timestamps in Alloy
- Can I request a new feature for the Alloy dashboard?
- Can PII Be Deleted in Alloy?
- Is our billing affected by the amount of Agents/Users on our account?
- Does Sandbox Personas support all attributes?
- Why are emails from Alloy Support not received?
- What to do when you want to explore new service options?
- Does Alloy Dashboard Search Use ‘Exact Match’?
- When does Alloy receive an application and run it through a workflow?
- Does Alloy provide support for Adverse Action notices?
- Can I refresh/regenerate my workflow token and secret?
- When Does Alloy Create an Evaluation?
- What Is the Difference Between IPv4 and IPv6 Addresses?
- Forgot Password or New Account Invitation Links Expired
- Why is my Alloy account no longer active?
- What version of Alloy am I using?
- Who is accountable for the feedback process, how does it work, and where does the data feed live?
- Data Sources for Businesses: What tools does Alloy use for Business CIP/KYC?
- Rules for running live evaluations
- What is Alloy's data retention policy?
- Is there a way to delete or archive evaluations?
- An application gets approved from an Alloy queue. What is the customer experience?
- Is there a systematically generated letter to dial out on each queued application?
- Where do “Pending applications” reside?
- Is there a way to differentiate the queuing reasons so that queues can be moved without opening the evaluation?
- Is there a way to batch select multiple applications to move to a specific queue?
- How to move an evaluation into another queue?
- With multiple review queues, where do customers go once they are flagged?
- Can Alloy create multiple review queues?
- Where is my password reset email?
- "Where can I find..." Links
- How to Rerun an Evaluation in the Alloy Dashboard with No Plaid Access Token Through a Workflow Using PlaidKYC
- How Admins can Unlock "Locked" Agent Accounts
- Contacting Alloy Support
- How can I find evaluations with OFAC matches?
- Alloy Status Page: View and Subscribe
- My login for the Alloy Support Portal doesn't work
- How to access Data Source responses and where are their locations?
- How do I reset my password when I can't sign in?