What Investigations Helps You Do

Investigations is Alloy’s unified case management system for ongoing fraud and AML review. It brings alerts from across your channels into a single, auditable queue where agents can see full context, escalate alerts into cases, and take action—all in one place. Built‑in prioritization and automation help teams focus on the highest‑risk activity and standardize hand‑offs, while integrated SAR workflows streamline regulatory reporting. The result is faster decisions, fewer false positives, and a clearer view of customer risk across the lifecycle.

1. Centralize alert triage across channels
   Bring fraud and AML alerts from multiple systems into a single queue, allowing agents to gain a comprehensive view of each customer and act without switching tools.
    
2. Automate triage and routing
   Auto‑assign alerts, apply saved views and priorities, and filter “noise” so teams spend time on what matters and reduce false positives.
    
3. Investigate cases faster
   Escalate alerts into cases, review all relevant evidence in one place, capture notes and attachments, and maintain a clear audit trail for every decision.
    
4. Act in real time
   Trigger step‑up verification or interdiction (e.g., hold or block transactions, pause accounts) directly from the review to stop loss quickly.
    
5. Meet compliance obligations (SARs)
   Prepare and file Suspicious Activity Reports from the same workspace with pre‑filled data and validations, streamlining submissions and record‑keeping.
    
6. Use AI to prioritize the highest‑risk activity
   Use Fraud Signal and risk scores to surface the most urgent investigations first and guide reviewers with transparent reasons behind the risk.
    
7. Improve program performance with analytics
   Track volumes, outcomes, and turnaround times to identify bottlenecks, demonstrate ROI, and continually refine policy.