Irina Gorelik
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Recent activity by Irina Gorelik-
Is there a way to delete or archive evaluations?
Please note that the PII shown on this page is fictitious and used for demonstration purposes only. Evaluations cannot be deleted but they can be archived. To do this select one or more evaluatio...
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An application gets approved from an Alloy queue. What is the customer experience?
This depends on your account opening partner or individual setup. For DDA account opening the experience may be as follows: the applicant gets an email welcoming them (per your email configurations...
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Is there a systematically generated letter to dial out on each queued application?
Not via Alloy but this may be provided via your account opening partner, please check directly with them.
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Where do “Pending applications” reside?
Any pended application would stay in the main manual review queue (or other specific queue) until a decision is made.
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Is there a way to differentiate the queuing reasons so that queues can be moved without opening the evaluation?
There is currently no way to batch select, nor is there an identifier in the queue view. Every evaluation has to be manually decisioned into the appropriate manual review queue.
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Is there a way to batch select multiple applications to move to a specific queue?
There is not a way to batch select, nor is there an identifier in the queue view. Every evaluation has to be manually decisioned into the appropriate manual review queue.
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How to move an evaluation into another queue?
Go to the Review Queue Page > select a specific evaluation > click on "Review" (on the right of that evaluation dropdown) > select the "Review" button with countdown clock is (top right) > manually...
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With multiple review queues, where do customers go once they are flagged?
All customers flagged for manual review will be decisioned to the main manual review queue after which you are able to manually decision them into the appropriate queue.
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Can Alloy create multiple review queues?
Yes. Alloy can create other manual review queues in addition to the main manual review queue that you would like to have.
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How to Use External ID's in Alloy
For Individual Applicants: The reference point for an individual or business in Alloy is the Entity Token - however, we can also ingest an Alloy-External-Entity-ID, which we then map to an Alloy...