Settings
Workflows
Billing
Account Login
- Forgot Password or New Account Invitation Links Expired
- How Admins can Unlock "Locked" Agent Accounts
- How do I reset my password when I can't sign in?
- Where is my password reset email?
- Why is my Alloy account no longer active?
- Alloy Support Portal is returning a Refused To Connect error
General
- Alloy Status Page: View and Subscribe
- Can PII Be Deleted in Alloy?
- "Where can I find..." Links
- Alloy UI not responding
- Call or Service demo request
- Can I request a new feature for the Alloy dashboard?
Evaluations
- Can KYC check be done on an Individual Taxpayer Identification Number (ITIN) instead of a Social Security Number (SSN)?
- How can I find evaluations with OFAC matches?
- How to Rerun an Evaluation in the Alloy Dashboard with No Plaid Access Token Through a Workflow Using PlaidKYC
- Is there a way to delete or archive evaluations?
- Is there an expiration time for fetching previously run evaluations with the entity/evaluation tokens?
- Rules for running live evaluations
Review Queue
- An application gets approved from an Alloy queue. What is the customer experience?
- Can Alloy create multiple review queues?
- How to move an evaluation into another queue?
- Is there a systematically generated letter to dial out on each queued application?
- Is there a way to batch select multiple applications to move to a specific queue?
- Is there a way to differentiate the queuing reasons so that queues can be moved without opening the evaluation?