Account Login FAQ
- How do I reset my password when I can't sign in?
- Forgot Password or New Account Invitation Links Expired
- Why Is My Alloy Account No Longer Active?
- How do I switch between my Alloy accounts?
- Alloy Support Portal is returning a Refused To Connect error
- My login for the Alloy Support Portal doesn't work
General FAQ
- Alloy Status Page: How to View and Subscribe
- What are the different types of fraud?
- What Is the Difference Between IPv4 and IPv6 Addresses?
- What version of Alloy am I using?
- Who is accountable for the feedback process, how does it work, and where does the data feed live?
- What are Alloy Tokens?
Evaluations FAQ
- Is there a limit to the amount of documents we can upload?
- How do I upload a document for an Evaluation or Entity?
- How can we run a sample customer?
- I’m not seeing the graph for evaluations
- Rules for running live evaluations
- Is there an expiration time for fetching previously run evaluations with the entity/evaluation tokens?
Review Queue FAQs
- An application gets approved from an Alloy queue. What is the customer experience?
- Is there a systematically generated letter to dial out on each queued application?
- Where do “Pending applications” reside?
- Is there an identifier in the queue view to differentiate the queuing reasons so that queues can be moved without opening/reviewing the evaluation?
- Is there a way to batch select multiple applications to move to a specific queue?
- How to move an evaluation into another queue?