Johanna Torres

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Activity overview

Latest activity by Johanna Torres
  • Johanna Torres created an article,

    What is Email Tumbling?

    As defined by “Email tumbling is a way of filtering incoming emails using variations of a specific email address. For tumbling an email, users only have to insert a “+” or “.” into the p...

  • Johanna Torres created an article,

    How to use Parse with JQ in a Workflow

    JQ is an open-source, command line processor that can be used to manipulate, analyze, and transform JSON data. Within Alloy, raw JSON data is ingested when receiving incoming API requests, as well ...

  • Johanna Torres created an article,

    Timestamps in Alloy

    Timestamps displayed on the Alloy Dashboard are based on the timezone set on your computer.  Here are some external guides on how to change these settings: Mac  Windows 

  • Johanna Torres created an article,

    Settings: Search

    Use the Searches feature to save time on commonly used filters in the Evaluations, Entities, and Review pages.    How to Create a New Search: 1. Start by going to the desired page (Evaluations, Ent...

  • Johanna Torres created an article,

    Settings: Review Reasons

    Review Reasons allow you to add detailed Outcomes used for Manual Reviews. Note: You must have the permission, “Agent can create new Review Reasons” to complete these steps. Go to Settings > Revi...

  • Johanna Torres created an article,

    Unable to Submit Manual Review

    When manually reviewing an evaluation, you may be unable to complete the final step because the Submit button is grayed out.  In order to submit an outcome, you must add Review Reasons in the Setti...

  • Johanna Torres created an article,

    How to get access to LAB

    LAB (Learn Alloy Better) is our training portal where you have access to numerous training modules and paths to help you learn everything about Alloy. Customers are generally given access to LAB du...