Journey Applications created via the Alloy API appear in the Application Queue within the Alloy dashboard. The Journey Application is a single interface where all entities included in an application are organized and all respective evaluations are displayed. It is a unified view for analyzing and decisioning applications that allows for a seamless agent experience.
Navigating a Journey Application
See the screenshot below which highlights the components of a Journey Application.
- The top of the Journey Application shows general information including:
- The JA token that uniquely identifies the Journey Application
- The overall status of the application
- The name and version of the Journey
- The age of the application and last date it was updated
- The three dot button in the upper right corner is a context menu for the overall Journey Application and contains the following options:
- Rerun Application
- Add Application Note
- The Assign drop-down menu in the upper right corner allows the Journey Application to be assigned to an agent.
- Note that a Journey Application must be assigned before the Review button for an evaluation will be activated.
- The left side of the Journey Application shows the entities that are included in the application.
- Each entity panel includes:
- Entity and entity application tokens
- A listing of workflows traversed as part of the application
- A Review button for evaluations in Manual Review status
- Any documents and notes for each entity
- A three dot context menu containing the following options:
- View Entity
- Add Entity Note
- Upload Documents to Entity
- Add Entity to List
- Each entity panel includes:
- The right side of the Journey Application displays the currently selected evaluation.
- The three dot button in the upper right corner of the currently selected evaluation is a context menu containing the following options:
- Rerun Evaluation
- Add Evaluation Note
- Upload Documents
- Raw Response
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